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The Lloyds' Incident 2 Final Chapter
Today the 12th June is the last chapter of this episode of The Lloyds' Incident. Few days ago, it was last Monday, I received a text message from Lloyds Bank saying
They've started looking into my concerns. Thanking me for bearing with them and they are sorry that this has taken longer than usual and that they will be in touch again shortly.
Then yesterday One lady by the name of Pamela from the complaints department contacted me and after going through all the security checks, told me that they are so sorry that my complaint on the day of the incident, was not handled properly and that instead of registering this as a Fraud, they registered this as an ATM dispute. Therefore, now they have evidence after checking their machine, that the ATM was tampered with and a fraudster eventually got my card and my pin number and went and cashed my money somewhere else not too far from the bank at the nearest Post Office.
She asked me to call the Fraud team giving me a reference number as she assured me that they will make things right with me and cancel the amount that I owed them now as my account was standing at minus (-) 320 pounds.
Today I called the Debit Card Fraud Team and one lady by the name of Alina took the call. At first I felt strange as she did not know why i was calling even though I gave her the reference number. Then she asked me to wait and to hold the line as she...
They've started looking into my concerns. Thanking me for bearing with them and they are sorry that this has taken longer than usual and that they will be in touch again shortly.
Then yesterday One lady by the name of Pamela from the complaints department contacted me and after going through all the security checks, told me that they are so sorry that my complaint on the day of the incident, was not handled properly and that instead of registering this as a Fraud, they registered this as an ATM dispute. Therefore, now they have evidence after checking their machine, that the ATM was tampered with and a fraudster eventually got my card and my pin number and went and cashed my money somewhere else not too far from the bank at the nearest Post Office.
She asked me to call the Fraud team giving me a reference number as she assured me that they will make things right with me and cancel the amount that I owed them now as my account was standing at minus (-) 320 pounds.
Today I called the Debit Card Fraud Team and one lady by the name of Alina took the call. At first I felt strange as she did not know why i was calling even though I gave her the reference number. Then she asked me to wait and to hold the line as she...
