It's easy to get defensive when someone is being critical or challenging, but that will only escalate the situation. Instead, try to stay calm and open-minded. This will help you be better able to listen to what the other person is saying and respond in a productive way.It's important to validate how the other person is feeling, even if you don't agree with them. This shows that you're trying to understand their perspective and that you're open to hearing them out. Simply saying something like, "I can understand why you're feeling frustrated" can go a long way in diffusing a tense situation. Instead of  "why are you always trying to argue?",say "ok i understand, what should we do?" Always be direct & assertive while handling difficult people. The most important point is avoid getting emotional as this will only make the situation worse.

In any relationship, there needs to be give and take. If you're not willing to budge on your position, then the other person isn't likely to either. But if you're willing to meet them halfway, it'll show that you're invested in finding a solution that works for both of you.

Dealing with difficult people can be challenging, but it's important to remember that we all have different communication styles and preferences. By keeping these tips in mind, you'll be better equipped to handle any challenging situation that comes your way—and maybe even turn a difficult person into an ally along the way! 🙂


© Ashish Oberoi
#besmart #effectivecommunication #communication #bepositive #englishstory #englishstory #changethethinking