have u ever met bad ppl in ur life? Ye, I am sure u have. Ppl can be very mysterious and it isn't always in a good way. everyone can make mistakes, it can come from trauma, problems, low self confidence and other things like that. some ppl r fucked up jerks after all, and we cant excuse everyone. But sometimes ppl can change, or maybe they r not even bad, there can be many reasons for their acting. Maybe in some of those moments its important to be listened and to be showed that they can open up. Like for example if ur in a friendship or a relationship and the other person doesn't do something u like, telling them "dont do that thing" isn't always the way. sometimes there's a deeper reason and if u try analysing why do they do it maybe it would be a better results after all. Like if u ask them is there something they can share to u maybe their feeling will be a bit more healed and will feel like they r cared abt. It's important to show them that u don't only have wishes and expectations, but also care abt the other person as a real person.