THE MISCONCEPTION: Other
people’s behavior is the reflection of their personality.


THE TRUTH: Other people’s behavior is more the result of the situation
than their disposition.

You go to a restaurant and your server brings
back something you didn’t order. When you
send it back, it takes forever for them to return with the correct dish.
They forget to fill
your glass and seem unable to remember
what you are drinking when they do check on
you. What sort of tip do...